Luvqoria™ · Customer Care
Here for your journey.
Let’s stay in touch.
From choosing an outdoor companion to getting help with an order, the Luvqoria™ team welcomes your questions. Contact us for product information, travel essential details, and support before or after your purchase.
A place to start.
Send your product questions, order details, or service requests to our customer support team.
service@luvqoria.com →A direct connection.
Reach our team by phone during the customer service hours listed here.
+86 19147798412 →Time to connect.
We review customer inquiries and aim to respond within 3 business days.
8:00 AM–10:00 PM
01 / How We Can Help
A question today.
A clearer next step.
Our customer support team can help you understand our boutique outdoor and travel essentials, find service information, and discuss questions about your purchase.
Product details.
Questions about listed dimensions, materials, included components, packing features, or care instructions.
Order assistance.
Help with order confirmation, order details, and requests concerning an existing purchase.
Shipping questions.
Inquiries about shipment updates, available tracking information, and delivery-related concerns.
Returns & refunds.
Assistance with return requests, refund questions, and understanding the applicable policy.
After-purchase care.
Questions about an item you received, including missing components or a product concern.
Website & feedback.
Support with browsing issues, general inquiries, and suggestions about your shopping experience.
02 / When You Contact Us
A few details.
More helpful support.
To help us understand your request, please include the relevant information below when emailing our team. You only need to share details that relate to your inquiry.
- Your name and contact email: Let us know how to address you and where we can reply.
- Your order number, if applicable: Include the order reference and the email address used at checkout for questions about a purchase.
- The product name: Tell us which outdoor or travel essential you are asking about, including the selected option when relevant.
- A clear description: Explain your question or concern and the assistance you are requesting.
- Supporting photos, when useful: For an item received damaged, an incorrect item, or missing components, relevant photos can help our team review the situation.
For your privacy, please do not send passwords, full payment card numbers, or card security codes in your message.
03 / Our Communication
Thoughtful replies.
Clear communication.
Luvqoria™ aims to respond to customer inquiries within 3 business days. Our customer service hours are Monday to Friday, 8:00 AM–10:00 PM.
Some requests may require us to review order information or ask for additional details before we can provide a complete response.
If you need to add information to an existing request, please reply to the same email thread so our team can review the conversation together.
We welcome constructive feedback and use customer questions and suggestions to improve our product information and service processes.
Need Assistance?
Let’s take the next step.
For questions about this page, our products, or an order, contact Luvqoria™ customer support. We aim to respond within 3 business days.
Email Customer Support →